OUR COVID-19 POLICY

We are very much looking forward to welcoming you to our home and our aim is to make you as safe as possible. In order to achieve this we have had to make a few changes.

GENERAL INFORMATION

We are limiting the number of guests staying at the guesthouse to 2 – 3 rooms at any one time.
When guests initially make an enquiry they will be told of our new operating procedures. We are asking them to arrive at a pre-agreed timescale and then either phoning or texting us when they arrive in Falmouth, so that we can welcome them and show them in. Guests will be asked to arrive at the front door wearing their own face covering.
Hand sanitiser is available in the entrance hallway and dining room at all times.
Guests will be notified in advance that the Living Room is no longer available for their use. This will be locked as will all other bedrooms not in use.
We are asking guests to maintain social distancing at all times, especially in the corridors.
We will send an e-mail to guests shortly before their stay confirming their arrival time, and to check they are not showing signs of Covid-19 and are safe to travel.

BREAKFAST

We will be serving a slightly reduced breakfast menu in the Dining Room for one room/group at a time. The time and breakfast options will be agreed with the guests beforehand.

CLEANING

Our cleaning procedures are always to a very high standard and we will be enhancing these to ensure the safety of our guests, having taken advice on products and procedures from relevant guidelines available to us.

YOUR HEALTH AND OURS

Our aim is to make your stay as comfortable and as safe as we can, and therefore it is imperative that you do not travel if you are experiencing Covid-19 symptoms. If you develop any symptoms prior to your stay, please contact us immediately and we will change your booking to another date or refund your deposit. However, if you develop symptoms whilst with us, we will advise you to return home immediately to self-isolate.

We would like to take this opportunity of thanking you for your understanding and we hope we can welcome you to our beautiful part of the country.

Coronavirus Update

We are open from 4th July!

We have prepared a CORONAVIRUS UPDATE to provide you with assurances regarding the health
and safety measures we are implementing.

If you have any questions please email or phone us on 01326 319083

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